Management Tools and Technologies
We have listed below a selection of standard course modules from which
we can build tailored learning programmes to meet your specific
requirements. Please contact us to discuss
how we could help to meet your organisation's training needs.
| Business Process Policy and Design |
- How to specify requirements for new or
improved business processes
- Specifying meaningful objectives and
performance measures
- Developing a high-level process model
that describes the overall design
concept
- Defining policies that provide
guidelines for detailed process design
|
- Align business process objectives with
business strategy
- Provide a clear and compelling
motivation for business process change
- Gain top management commitment to
change
- Provide a requirements specification to
guide detailed process design
- Reduce the cost and time to design and
implement changes
| 1 day |
| Process Mapping Techniques |
- How to map existing and new
processes
- Turning the vision into a detailed,
coherent and practical process
- Handling complexity and exceptions
- Producing maps at the right level of
detail
- Getting buy-in from colleagues
- Ensuring the new process is complete
and robust
|
- Establish a common understanding of
what a business process is and how it
can be described
- Deliver performance improvement
through better design of processes
- Develop and test robust detailed
designs for sub process elements,
which can be updated and maintained
in future
- Build ownership and understanding of
the new process
- Deliver early benefits
| 1 day |
| Managing Business Projects |
- Project definition
- Involving stakeholders
- Clarifying objectives
- Defining scope
- Planning techniques
- Estimating time and resources
- Monitoring progress
- Managing risks
|
- How to deliver projects on time and to budget
- Getting the team structure right
- Management roles and responsibilities
- Simple techniques for monitoring and updating
- Minimising risk through impact analysis
| 2 days |
| Consulting Skills |
- The role of the consultant
- Different consulting styles
- Managing consulting projects
- Gathering and analysing information
- Creative problem solving
- Managing client relationships
|
- Understand how the consultant's role
differs from that of a manager
- Acquire techniques for analysing and
solving unfamiliar problems
- Learn how to manage assignments to a
successful conclusion
| 2 days |
| Introduction to Open Source Software |
- What open source software is
- Comparing costs
- Key open source packages
- Open source on the desktop
- Mixed environments
- Sources of support
- Open source development tools
- Security and risks
- Planning and implementation
|
- Identify opportunities to cut costs and
enhance capability
- Cut through the hype and FUD
- Understand the risks and benefits
- Identify the right open source tools
- Plan a low-risk, progressive implementation
| 1 day |
