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Terms & Conditions for Public Courses

1.	General
	These terms of business govern all services provided to you by Kogent-MML Limited ('MML') pursuant to any course in respect of which MML has received your booking
2.	Price and Payment
	Course fees are charged on a per delegate per course basis as published in the brochure and are subject to review on 30th June. Course fees are invoiced on order and payment is due prior to the commencement of the course.
3.	Cancellation
	3.1	Where bookings are cancelled:
		3.1.1	more than 8 weeks prior to the commencement of the course, the full fee will be refunded less a £20 administration charge;
		3.1.2	between 4-8 weeks prior to the commencement of the course, 25% of the fee remains payable;
		3.1.3	less than 4 weeks prior to the commencement of the course, the full fee remains payable.
	3.2	Where accommodation costs cannot be cancelled these will be passed on at cost.
	3.3	All cancellations should be confirmed in writing.
4.	Substitution
	Delegate subsitutions may be made up to and including the last working day prior to the commencement of the course. All substitutions should be confirmed in writing.
5.	Transfers
	Course bookings may be transferred to another similar course up to 4 weeks prior to the commencement of the course. Only one transfer per person, per course is permissible. The alternative course must commence within 6 months of the date of the original course.
6.	MML Rights
	6.1	MML reserves the right to make unavoidable changes in the programme.
	6.2	Where MML cancels a course, delegates will be notified at least 2 weeks prior to the commencement of the course.
	6.3	MML reserves the right to use client names in marketing, promotional and proposal material unless specifically requested not to do so.
7.	Liability
	MML shall not be liable for any expense incurred by the delegate(s) or employer(s) prior to the 2 week notice peroid provided for in 6.2, or any reason beyond MML's control.