Business Process Improvement

We have listed below a selection of modules from our extensive library which we can combine and tailor to meet your specific requirements. Please contact us to discuss how we could help to meet your organisation's training needs.

Module Title	Module Content	Business Benefits	Duration
Business Process Policy and Design	How to specify requirements for new or improved business processes Specifying meaningful objectives and performance measures Developing a high-level process model that describes the overall design concept Defining policies that provide guidelines for detailed process design	Align business process objectives with business strategy Provide a clear and compelling motivation for business process change Gain top management commitment to change Provide a requirements specification to guide detailed process design Reduce the cost and time to design and implement changes	1 day
Process Mapping Techniques	How to map existing and new processes Turning the vision into a detailed, coherent and practical process Handling complexity and exceptions Producing maps at the right level of detail Getting buy-in from colleagues Ensuring the new process is complete and robust	Establish a common understanding of what a business process is and how it can be described Deliver performance improvement through better design of processes Develop and test robust detailed designs for sub process elements, which can be updated and maintained in future Build ownership and understanding of the new process Deliver early benefits	1 day
Managing Business Projects	Project definition Involving stakeholders Clarifying objectives Defining scope Planning techniques Estimating time and resources Monitoring progress Managing risks	How to deliver projects on time and to budget Getting the team structure right Management roles and responsibilities Simple techniques for monitoring and updating Minimising risk through impact analysis	2 days
Consulting Skills	The role of the consultant Different consulting styles Managing consulting projects Gathering and analysing information Creative problem solving Managing client relationships	Understand how the consultant's role differs from that of a manager Acquire techniques for analysing and solving unfamiliar problems Learn how to manage assignments to a successful conclusion	2 days

September 2010
28 - 30	Introduction to Leading Change and Transforming Cultures
October 2010
6	Forecasting Techniques
7	Inventory Management
12 - 14	Facilitation Skills
November 2010
3 - 4	Introduction to Production Planning and Control
17 - 18	Capacity Planning
24 - 25	Master Production Scheduling
February 2011
2 - 3	Introduction to Production Planning and Control
16	Forecasting Techniques
17	Inventory Management
March 2011
8 - 10	Facilitation Skills
16 - 17	Capacity Planning
23 - 24	Master Production Scheduling
May 2011
10 - 12	Introduction to Leading Change and Transforming Cultures
June 2011
8	Forecasting Techniques
9	Inventory Management
15 - 16	Introduction to Production Planning and Control
22 - 23	Sales and Operations Planning

Business Process Improvement

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