| 1. |
General |
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These terms of business govern all services provided to you by Kogent-MML Limited ('MML') pursuant to any open course in respect of which MML has received your booking |
| 2. |
Price and Payment |
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Course fees are charged on a per delegate per course basis as published and are subject to review on 30th June each year. Course fees are invoiced on confirmation by MML of a booking and payment is due prior to the commencement of the course. |
| 3. |
Cancellation |
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3.1 |
Where bookings are cancelled: |
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3.1.1 |
more than 8 weeks prior to the commencement of the course, the full fee will be refunded less a £20 administration charge; |
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3.1.2 |
between 4-8 weeks prior to the commencement of the course, 25% of the fee remains payable; |
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3.1.3 |
less than 4 weeks prior to the commencement of the course, the full fee remains payable. |
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3.2 |
Where accommodation costs cannot be cancelled these will be charged at cost. |
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3.3 |
All cancellations should be confirmed in writing. |
| 4. |
Substitution |
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Delegate subsitutions may be made up to and including the last working day prior to the commencement of the course. All substitutions should be confirmed in writing. |
| 5. |
Transfers |
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Course bookings may be transferred to another similar course up to 4 weeks prior to the commencement of the course. Only one transfer per person, per course is permissible. The alternative course must commence within 6 months of the date of the original course. |
| 6. |
MML Rights |
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6.1 |
MML reserves the right to make unavoidable changes in the programme. |
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6.2 |
Where MML cancels a course, delegates will be notified at least 2 weeks prior to the commencement of the course. |
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6.3 |
MML reserves the right to use client names in marketing, promotional and proposal material unless specifically requested not to do so. |
| 7. |
Liability |
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MML shall not be liable for any expense incurred by the delegate(s) or employer(s) prior to the 2 week notice period provided for in 6.2, or for any reason beyond MML's control. |
